Shipping & Returns

Shipping Policy

Please allow 2-4 days for your order to process.  Be sure to add this duration to your shipping time estimates.

Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, we are unable to guarantee shipping times. These are only estimates. If you require expedited shipping, please contact us for availability and pricing. 

 Below is a guideline for our collectibles.

 Location Estimated Shipping Time
United States 5-25 business days
Canada, Europe, Middle East 15-35 business days
Australia, New Zealand 15-45 business days
Mexico, Central America, South America 20-60 business days 

 

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer

PawsomeCouture.com is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. 

PawsomeCouture.com will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.


If the order arrives at your country and...

  • The customer refuses to accept the package
  • No attempt is made in the country of destination to deliver the package. 

PawsomeCouture.com reserves the right to abandon the package(s) and will not be responsible for any refund.

 

 

Return Policy

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 60 days of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received within 2 business days of receipt of package.


In case the following conditions are not met Pawsome Couture reserves the right to charge 15% restocking fee or refuse the return:

  • Items must be returned for refund or exchange within 60 days of original purchase
  • Items and packaging must be received in new condition
  • The original manufacture’s packaging must not be damaged
  • Packaging must include all original items
  • Return Authorization Number must be clearly marked on the shipping box
  • Return package must include copy the original invoice or sale receipt


Before returning package you need to contact Pawsome Couture to receive Return Authorization Number (number to be placed on returning package). You can contact our desk at support@pawsomecouture.com. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.

Please mail your package in a prepaid, insured, traceable method to the details provided by support.

Please note

Due to hygiene, no items intended for use with pets, bedding, swim wear, or pet clothing will be accepted for returns. 

Please contact support for more information