Frequently Asked Questions

WHERE IS PAWSOME COUTURE LOCATED?

Our HQ is in Ireland and we have representatives in both Canada and the US. We also have a team scattered around the globe, working around the clock so somebody is here to help no matter what time zone you are in.

 

WHERE DOES PAWSOME COUTURE SHIP FROM?

We ship from several locations worldwide. With the help of several freight forwarders we can choose the location nearest to you whether you are in the Northern or Southern hemisphere. If you need further information on the shipping partners we use for your country please reach out to us at support@pawsomecouture.com

 

DO YOU SHIP INTERNATIONALLY?

We currently ship to the vast majority of countries worldwide. If your country is not available at the checkout please drop us an email at support@pawsomecouture.com to assist. 

 

WHERE CAN I CONTACT YOU?

The best place to contact us is via our Helpdesk. You can either drop us a message on our Contact Us page or else email us directly at support@pawsomecouture.com.

 

HOW SAFE IS IT TO ORDER WITH PAWSOME COUTURE?

Here at Pawsome Couture we want you to have complete peace of mind when you choose to shop with us. We understand that ordering online can be daunting and we want to make sure you know we are here to help from start to finish. 

All of our payments are processed through PayPal & Stripe for full protection at your end.

We also have a 30 day money back guarantee along with a full resolution process in place should you change your mind or should any issues arise with your order.

We have over 150,000 happy customers and would love you to join them!

 If you have any concerns whatsoever before placing an order please drop us a message at support@pawsomecouture.com

 Our opening hours are M-F 8.30 - 5.30 PST. We will get back to your query within 24-48 hours maximum. Please also note that we operate online only so do not have the facilities to take calls. We will fully resolve any issues whatsoever via our Helpdesk. 

 

HOW LONG WILL IT TAKE TO GET MY ORDER?

Please see our Shipping Information Page for time estimates. Please note that we ship from several locations worldwide so your order will be sent from the location nearest to you.

Please note that the processing time is 3-5 business days on average (this may be be 5-7 business days for high demand items so please consult the product description for further details). If you need your order by a certain date and are unsure if it will arrive within our Standard Shipping time frame then please select Fedex Express shipping at the checkout or contact us at support@pawsomecouture.com for more information.

 

IS PAWSOME COUTURE LEGIT?

Pawsome Couture is 100% legit and we are to here to clear up any concerns you may have 🐱

Pawsome Couture was set up in 2016 with the goal of sourcing and creating unique products with cats (like our little black cat Toria) and cat lovers (like us) in mind. We have since expanded worldwide, increased our team of like-minded individuals and amassed over 250,000 followers across our various platforms along the way.

We understand that ordering online can be daunting and we want to make sure you know we are here to help from start to finish. 

  • All of our payments are processed through PayPal & Stripe for full protection at your end.
  • We also have a 30 day money back guarantee along with a full resolution process in place should you change your mind or should any issues arise with your order.
  • We have over 150,000 happy customers and would love you to join them!

Please check out our Verified Buyer reviews here: 

https://www.pawsomecouture.com/pages/reviews

We regularly feature customers on our Instagram feed which you can check out here: www.instagram.com/pawsomecouture

If you have any concerns whatsoever before placing an order or while waiting for any order to arrive please drop us a message at support@pawsomecouture.com 

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