You can see our full story here.

Our HQ is in Ireland and we have representatives in both Canada and the US. We also have a team scattered around the globe, working around the clock so somebody is here to help no matter what time zone you are in.

We ship from several locations worldwide. With the help of several freight forwarders we can choose the location nearest to you whether you are in the Northern or Southern hemisphere. If you need further information on the livraison partners we use for your country please reach out to us at support@pawsomecouture.com

Here at Pawsome Couture we want you to have complete peace of mind when you choose to shop with us. We understand that ordering online can be daunting and we want to make sure you know we are here to help from start to finish.

All of our payments are processed through PayPal & Stripe for full protection at your end.

We also have a 30 day money back guarantee along with a full resolution process in place should you change your mind or should any issues arise with your commande.

We have over 200,000 happy customers and would love you to join them!

If you have any concerns whatsoever before placing an commande please drop us a message at support@pawsomecouture.com

We currently ship to the vast majority of countries worldwide. If your country is not available at the paiement please drop us an email at support@pawsomecouture.com to assist.

The best place to contactez‑nous is via our Helpdesk. You can either drop us a message on our contactez‑nous page or else écrivez‑nous directly at support@pawsomecouture.com.

Our opening hours are M-F 8.30 - 5.30 PST. We will get back to your query within 24-48 hours maximum.

Please also note that we operate online only so do not have the facilities to take calls. We will fully resolve any issues whatsoever via our Helpdesk.

You can check out our 8000+ reviews here: https://www.pawsomecouture.com/pages/reviews

Pawsome Couture reviews are published several times weekly and are 100% verified by Stamped.io.

Yes, Pawsome Couture is a 100% legitimate site and you need not worry when ordering with us! We are here to make your commande experience as easy and efficient as possible. Your commande will be treated with entretien from start to finish and we are here to help every step of the way. With over 275,000 customers to date and features in Catster, Yahoo News, MSN, Parents Magazine and USA Today we’d love you to come join our Pawsome community.

All of our payments are processed through PayPal & Stripe for full protection at your end. We also have a 30 day money back guarantee along with a full resolution process in place should you change your mind or should any issues arise with your commande.

Please check out our over 7000+ Verified Buyer reviews here:

https://www.pawsomecouture.com/pages/reviews

We regularly feature customers on our Instagram feed which you can check out here: www.instagram.com/pawsomecouture

If you have any concerns whatsoever before placing an commande or while waiting for any commande to arrive please drop us a message at support@pawsomecouture.com

We passionately believe in giving back and each month select a number of animal fosters/shelters/charities to donate a proceed of our profits to.

Several of these have been selected as a result of customers/followers reaching out to us and nominating them so if you have any worthy recipients in mind please reach out at support@pawsomecouture.com

Yes! We have a collection designed for dogs here: chien Collection

Is there an item for dogs you'd like to see from us? We'd love to hear from you, drop us a message at support@pawsomecouture.com so we can pass it along to our design team.

All discount codes can be entered at the paiement payment page in the “code promo/Gift Card” field. The relevant discount will then be applied to your commande. Please note that discount codes cannot be applied to livraison Costs.

Please drop us a message at support@pawsomecouture.com with your commande number and the code promo in question and we will endeavour to adjust your commande total. Please note that it must be a valid code promo for your commande.

Please note that discount codes cannot be applied to livraison Costs.

Our packages are sent without a receipt/invoice as standard so do not worry :) Your receipt comes in the form of your confirmation email.

If you require any further information please drop us a message at support@pawsomecouture.com.

Firstly we would recommend clearing your cache and cookies and trying to commande from a different browser. We would also recommend PayPal as a payment method if you are unable to use your credit card as normal.

If this is not working it may be that we are an international company and your card is not set up for international payments. In this case we would recommend contacting your bank for further information.

If you have any concerns whatsoever in regards to a payment made through our site please drop us a message at support@pawsomecouture.com.

The best thing to do is contactez‑nous ASAP and we will endeavour to merge your original commande with a new commande of the item in question (we will deduct any duplicate livraison charges if it possible to have them shipped together).

Please contactez‑nous at support@pawsomecouture.com.

The best thing to do is contactez‑nous ASAP and we will endeavour to upgrade the livraison method for you. Please note you will be required to pay the relevant difference in livraison costs.

We have a quick turn around time once an commande is made so please note that if the request to upgrade is 48 hours after your commande is made it may no longer be possible.

There is a taille guide available on each product listing which is the best indication of how an item will fit. You can also see the taille Guide here.

Please also see the product description of the item you are interested in for further information- we will flag if we are aware that an item runs on the smaller or larger side.

Please drop us a message if you need further advice at support@pawsomecouture.com

All gift card/store credit codes can be entered at the paiement payment page in the “code promo/Gift Card” field. The relevant amount will then be applied to your commande. If the commande total is less than the amount on the gift card/store credit the balance will remain and can be used on a future commande.

If you wish to cancel an commande we request that you contactez‑nous within 24-48 hours of receiving your confirmation email. We have a very quick turn around time between commande confirmation and traitement at the warehouse so contacting us ASAP gives us the best chance to sort this for you.

For printed-to-commande items (shoes, leggings, mugs) we request that you contactez‑nous between 12-24 hours. As these items are printed specifically for you there is a shorter cancellation window.

Please Note: Once an item has shipped we are unable to cancel it.

If you commande is held up/significantly delayed/missing in transit we will endeavour to send a replacement ASAP but as we cannot recall the package we cannot cancel or remboursement it at this point. Each case is different however and we are here to help.

Please drop us a message at support@pawsomecouture.com to assist or for further information.

Please see our livraison Information Page for time estimates. Please note that we ship from several locations worldwide so your commande will be sent from the location nearest to you.

Please note that the traitement time is 2-4 jours ouvrés on average (this may be be 5-7 jours ouvrés for high demand items so please consult the product description for further details).

If you need your commande by a certain date and are unsure if it will arrive within our Standard livraison time frame then please select Fedex Express livraison at the paiement or contactez‑nous at support@pawsomecouture.com for more information.

Once your commande is dispatched you will receive an email with your suivi number and instructions on how to follow its journey.

We also highly recommend creating a customer account with the email used to make the commande. You will be able to easily follow its journey in your account dashboard.

You can register for a Pawsome Couture account here: https://www.pawsomecouture.com/account/register

You can login to your account here: https://www.pawsomecouture.com/account/login

You can also follow your package's journey on the domestic postal service website of your country (e.g USPS/AusPost/CanadaPost etc.) by entering the suivi number in the “Track & Trace“ section on the relevant website. If you have any issues suivi your commande please drop us a message at support@pawsomecouture.com

We do ask all customers to make sure to doublecheck your address when you are entering your details on our contact information page.

If however you have entered the wrong address, moved or need to change a detail in your address after your commande has been shipped and you have received your livraison confirmation email we will be unlikely to be able to accommodate you nor offer you a remboursement. Please contactez‑nous ASAP if you notice a mistake or error so we can contact the warehouse to see if it is possible update it for you.

Please note that if we are able to resend the package to you you will need to cover the relevant reshipping fees.

Each case is unique so please drop us a message at support@pawsomecouture.com to fully assist.

Please be advised that if you have received a livraison confirmation email but the suivi number is marked as “The suivi number may be incorrect or the status update is not yet available/Label Created, not yet in system.“ or there are no updates available it means that it has not yet received an international scan, rest assured it is on the way. It will usually update within 1-2 days.

If there are no updates at all within 7 days of receiving your livraison confirmation email please drop us a message to make sure everything is in commande at support@pawsomecouture.com

The “Pre-shipment “status reflects that the last scan it received was that it was queued for international postage by the postal service, not that it has not yet left us. Unfortunately once its out of our warehouse we cannot control the speed it is processed. If you are concerned that there is an issue or if it has been in “Pre-shipment“ status longer than 10 days please drop us a message at support@pawsomecouture.com.

In this case your package is being shipped to the USA by a freight forwarder and will be delivered by local USPS once it’s passed off on landing. Once it lands in the US your suivi will update and it will typically take approximately 4 days from there.

If you need further info please drop us a message at support@pawsomecouture.com.

Please note that we aim to get all of our commandes to our customers within the time window outlined on our livraison information page: check it out here.

Unfortunately from time to time delays can occur. While we appreciate that this can be frustrating we cannot cancel/remboursement commandes that are trackable and still in transit. However on occasion items do get mislaid or held up a substantially long time and we are 100% committed to resolving this fully on a case by case basis.

Each case is different so you have any concerns whatsoever with your commande/the suivi number assigned to your commande and wish to receive further information on any of the above please do not hesitate to contactez‑nous at support@pawsomecouture.com.

If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post) to the correct address provided upon ordering but has not successfully arrived to you we would firstly recommend reaching out to your local post office. It is highly likely they are holding it for you and are able to organise collection or reschedule livraison.

If you still cannot locate the package and it is deemed lost/missing we will endeavour to resend a replacement commande to you (this is left to the discretion of PawsomeCouture.com) however in this specific scenario we cannot issue a remboursement. Please contactez‑nous ASAP so we can help at support@pawsomecouture.com. Each case is different so be sure to include all relevant information when contacting us.

Once an item has shipped we are unable to cancel it.

If you commande is held up/significantly delayed/missing in transit we will endeavour to send a replacement ASAP but as we cannot recall the package we cannot cancel or remboursement it at this point.

Each case is different so please reach out to support@pawsomecouture.com for further information.

On the rare occasion that you have not received your commande within the time-frame outlined by our livraison Information page please drop us a message ASAP to assist fully. We will make sure we get your commande to you do not worry!

On occasion some items may be shipped separately due to taille/availability.

If a package arrives with items missing don't panic, we will make sure that everything arrives safely to you. Drop us a message at support@pawsomecouture.com so we can make sure everything is in commande.

If you have only received one suivi number and you are still missing an item/items please contactez‑nous to assist at support@pawsomecouture.com

Such fees are not included in the product prices on our site and are at the discretion of the destination country upon arrival.

We recommend checking in with your country’s local TVA & custom droits de douane policy which will outline if additional charges will be applicable on arrival. (Usually it will be on commandes over a certain monetary value).

Please Note: As per our livraison Information page we will not be responsible for any droits de douane, taxes, or douanes fees under any circumstances-they are payable by the receiver.

If there is an issue with final livraison of your package we encourage you to reach out to the carrier directly as they can only organise redelivery/collection with the recipient of the package. In such cases we will not be able to co-ordinate the final livraison on your behalf but we will assist as best we can from our end.

If you need to modify the address on the package (due to a move in address or a mistaken address when ordered) you may be charged a change of address fee. Please note that Pawsome Couture will not be responsible for such fees under any circumstances.

If the package is deemed lost/mislaid by the carrier please reach out to us and we will endeavour to assist from our end and send out a replacement to you. Please note that in scenarios where the package has been lost due to an error/mistake on the carrier's part we cannot issue a remboursement.

If you change your mind about the items you have purchased from us, we will remboursement the purchase price (minus the livraison costs) or échange those products, subject to the following conditions:

1) The item is unworn, unwashed and unused.

2) The item retours to us in its original packaging.

3) The item arrives back to us within 30 days of you receiving. (If you are concerned for any reason that this is not possible please contactez‑nous ASAP so we may resolve with you).

All remboursement issues are processed through our Support Team which you can reach via our contactez‑nous page or by emailing support@pawsomecouture.com. It is important to contactez‑nous ASAP as all retours require the inclusion of a slip containing your retour Authorisation Number which is obtained from a member of our Support Team. We will also provide the nearest location to you where you can send your item(s) back.

Please do not send the commande back to us without obtaining the retour address and your retour Authorisation Number as we may be unable to accommodate you in this scenario. Some of our warehouse facilities are unable to accept retours so it is vital you contactez‑nous so we may fully assist and provide the best address to you.

Please see our full retour/remboursement policy here.

CLOTHING/APPAREL/SHOES/MUGS EXEMPTION & retour EXCEPTIONS:

Please note that some clothing items, all shoes and all of our mugs are made to commande and therefore are non-returnable unless there is a defect. If you have any concerns with the item you have ordered or wish to seek further information about an item you are considering ordering please contactez‑nous at support@pawsomecouture.com for more information. We also urge you to double-check the sizing charts before ordering to ensure that you have selected the best possible taille for you.

Due to hygiene reasons no items intended for use with pets, any pet bedding or any pet clothing will be accepted for retours. This also applies to swimwear/jewelry. If you need any further information please contactez‑nous at support@pawsomecouture.com for more information.

In the unlikely event that your item has arrived to you in an unsatisfactory condition or is damaged upon arrival we will fix the problem right away. In commande to process this you will be required to provide us with photos demonstrating the issue with the item received via our Helpdesk. Please drop us a message at support@pawsomecouture.com.

Each case is different and depending on the circumstances and the severity of the damage we may offer a replacement commande or a full remboursement. This is down to the discretion of the Management Team.

Please also note that on occasion there may be slight color/shade disparity between the colors of our items on different platforms e.g. mobile/tablet due to tint and contrast difference and we aim to accurately demonstrate all of our products on our website as clearly as we can.

Once you receive an email notifying you that the remboursement has been processed by us the funds will be on their way to be deposited back in your account. Depending on your bank this takes between 3-5 jours ouvrés. If you have any concerns in this regard please do not hesitate to contactez‑nous at support@pawsomecouture.com

As outlined in our livraison Information we cannot issue remboursements on rejected packages.

Please reach out to us if you have any concerns whatsoever regarding your commande so we can properly assist and ensure we are able to remboursement your commande for you.

If you reject a package and reach out to us afterwards to query we may be unable to retrieve the package or assist further.